FAQ

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://calvierre.com/account/register and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at support@calvierre.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via support@calvierre.com , we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 2-4 weaks. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

We ship to most regions worldwide. Please review our Shipping Policy (https://calvierre.com/policies/shipping-policy) for a detailed list of delivery regions and shipping information before placing your order.

Due to worldwide shipping, and we ship our products from outside india, so the shipping cost may be high depending on the item you’ve ordered and where it’s being delivered. Please refer to our shipping poliicy for further information .

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Browse our products, add the items you want to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment details.

Order modifications are only possible before processing begins. Please contact support as soon as possible if changes are needed.

Your order is reviewed and processed by our team. Once prepared, it will be shipped and you will receive tracking details.

Yes, you can place a new order anytime through the website. Simply add the product to your cart again.

Please contact our support team immediately to update the address. Changes can only be made before the order is shipped.contact us at support@calvierre.com

Orders are typically processed within 1–3 business days. Processing time may vary during high demand periods.

Yes, important updates such as shipment confirmation and tracking details will be sent via email.

Yes, bulk purchases may be possible depending on product availability. Contact our team for assistance with large orders.

Please check your spam or junk folder first. If you still cannot find it, contact our support team.

Some products may be restocked depending on demand and supplier availability. Check back regularly for updates.

Yes, you can keep items in your cart or wishlist for future purchase. Availability may change over time.

Yes, we accept international orders from many regions worldwide.

The website displays prices based on the selected currency. Final charges may vary depending on payment provider exchange rates

Currently scheduled deliveries are not available. Orders are shipped as soon as they are processed.

Due to international shipping, delivery times may vary from 5–15 business days depending on the destination. Delays may occur during peak seasons.

Free shipping may be available on selected orders or promotional offers. Check the product page or checkout for eligibility.

Yes, we ship to many countries worldwide. Shipping availability depends on courier coverage.

Shipping delays may occur due to customs processing or logistics issues. Please allow additional time before contacting support.

We partner with reliable international shipping carriers. The courier may vary depending on your location.

If your package appears lost, contact our support team. We will investigate and assist you in resolving the issue

Address changes are only possible before the order is shipped. Contact support immediately if an update is needed.

The courier may attempt another delivery or leave instructions. You may also contact the courier directly.

You can absolutely return your item to us, within 3 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges. If you’re unsure about clothing sizes, we recommend ordering the two closest matches and returning the one that doesn’t fit.

Please contact our customer service team via support@calvierre.com. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

We send return notes by email, so if you can locate the email we sent you, simply print off a new one. If you can’t find this email, please get in touch and ask for it to be resent to you.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via support@calvierre.com  with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

If the return meets our policy requirements, a full refund for the product price will usually be issued.

Returns for change of mind may be accepted depending on product eligibility. Please ensure the product is unused and in original condition.

Return shipping costs may depend on the reason for the return. Our support team will provide further instructions.

Product exchanges may be possible depending on availability. Please contact our support team for assistance.

If you receive the wrong item, contact our support team immediately with photos of the product and packaging.

Please contact us as soon as possible with photos of the damaged item so we can assist with a replacement or refund.

Some products may not be eligible for return due to hygiene or safety reasons. Please review our return policy for details.

Yes, returned items should be in their original packaging whenever possible.

Orders cannot be cancelled once shipped, but you may request a return after delivery if eligible.

Our team will review your request and provide instructions on how to proceed with the return.

You can contact our support team with your order number to check the progress of your refund.

In some cases, store credit may be offered as an alternative to a refund.

Return requests should be made within the timeframe stated in our return policy.

Yes, international returns may be accepted depending on eligibility and return conditions.

If a return request does not meet policy requirements, our team will explain the reason and provide possible solutions.

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of $10, $20 or $50.

Calvierre is an online lifestyle store offering curated products designed to enhance everyday living.

Our store operates online and serves customers worldwide through our website.

No, you can place an order as a guest. However, creating an account helps manage orders and track purchases easily.