Refund policy

Last updated: 1 March 2026

At Calvierre, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

You may request a return within 3 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition
The product must be in its original packaging
Proof of purchase (order confirmation or receipt) is required
The item must not fall under non-returnable categories

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items may not be eligible for return:

Personal care or hygiene-related products
Customized or personalized items
Final sale or clearance products
Gift cards

If you are unsure whether your item qualifies, please contact us at helps.calvierre@gmail.com

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery at helps.calvierre@gmail.com with clear photos and your order details.

After verification, we will arrange a replacement or refund at no additional cost to you.

4. Return Process

To initiate a return:

Email us at helps.calvierre@gmail.com with your order number and reason for return.
Wait for return approval and instructions.
Ship the product back as instructed.

Return shipping charges may be:

Covered by us (if the return is due to our error), or
The responsibility of the customer (for change-of-mind returns).

We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

5. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed to the original payment method.
Processing time may take 5–10 business days depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error.

6. Order Cancellations

Orders may be canceled within 24 hours of placing the order. After this period, cancellation may not be possible if the order has already been processed or shipped.